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Customer Service Representative – Bilingual

CanniMed Therapeutics is seeking an individual to join our customer service team. This is an exciting new opportunity to work in a unique customer support capacity in the health care industry. CMED is seeking self-driven individuals to join the customer service team in a full-time position. The Customer Service Representative will build and maintain relationships with patients and promote patient loyalty by providing prompt and accurate service. The ideal candidate must possess the ability to speak fluently in both official languages and work in a team environment.

Primary Responsibilities

  • To provide courteous service to our patients by providing prompt and accurate patient and product information to promote and maintain patient relations. This includes answering phones, resolving information requests and fast/accurate processing of orders.
  • Communicate and coordinate with other departments to resolve any inquiries and follow-up with patients.
  • Type correspondence and complete requested administrative duties.
  • General administration and clerical tasks including faxing, mailing, filing etc.
  • Ensure electronic filings and record keeping matches the hard copy system on a regular basis.


  • Business administration or office assistant certificate with 1-2 years related experience in a business environment is considered an asset.
  • Must possess the ability to speak fluently in both official languages.
  • Experience working in a customer support role will be considered an asset
  • Ability to multi-task and work in a team environment
  • Basic computer skills-excel data entry etc.

The company intends to fully train the right people to fill these positions and is seeking individuals who possess a strong desire to learn and want be a part of a dynamic growing organization.

CMED offers a comprehensive benefits package. Incumbents must hold Canadian Citizenship or Permanent Residence Status.

How to Apply

Click on the "Apply Now" button below to proceed to the application form. Make sure you specify the title of the job you are applying for as well as all other relevant information.

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